eBook: Your Guide to Microsoft Teams Contact Centres

As the world of work continues to evolve, and teams become increasingly distributed, many organisations are beginning to consider the benefits of aligning more of their staff within the same cloud environment. Embracing Teams as a Contact Centre solution allows companies to combine internal communication strategies with external customer contact.

The benefits include everything from better-synchronised staff members to greater data insights and even significant cost savings. The question is, how exactly do you convert Microsoft Teams into a dedicated content centre?

In this eBook, we cover the following and more:

  • Can I use native Microsoft Teams features for my Contact Centre?
  • The benefits of a Microsoft Teams Connected Contact Centre
  • Features of a Teams Contact Centre Vs a traditional Contact Centre
  • How to manage phone numbers within a Microsoft Teams Contact Centre

Download the eBook

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