Moved your business to Microsoft Teams? Discover what your options are for Contact Centre

Watch the webinar recording to hear from Resonate’s Solutions Architecture team about the pros and cons of moving to a Teams Contact Centre and how to successfully migrate away from legacy solutions.

In this webinar, we discuss the merits of utilising a Teams Contact Centre to replace your traditional solution. With Microsoft Teams contact centres, you can build agent capabilities into the heart of your overall communication and collaboration strategy, aligning team members, information, and processes, for a more streamlined approach to CX.

In the webinar we cover the following and more:

• How customer contact solutions are structured today and what problems have to be resolved with the move to cloud and UCaaS
• Managing mixed/isolated legacy solutions
• What can be done within Teams natively
• What can be done with Teams and apps and automation
• When a Teams based Contact Centre is required what are the options and what do you need to look for